FAQ
FAQs
If you've got questions, we've got answers! Review our frequently asked questions below to see if we've answered yours.
HOW IT WORKS
How do I place my first order?
Ordering is SIMPLE! Click the "BUILD YOUR MEAL BOX!" button or visit our Order Now to choose your favorite meals. At checkout, select your preferred delivery option—local pickup or shipping. Enter your payment information, place your order, and we'll take care of the rest!
No subscriptions, no commitments, and no complicated meal plans. Just delicious, ready-to-heat meals when you need them.
How does Simple Bites Meals work?
We do the cooking so you don't have to!
Our fully prepared meals are made with quality ingredients, packaged in convenient oven- and microwave-safe containers, and ready to enjoy in minutes.
Keep your meals refrigerated for up to 5 days or freeze them for up to 6 months. Whether you're planning ahead for a busy week, need a quick lunch, or just don't feel like cooking dinner, we've got you covered.
Real food. Less work. More time for YOU.
What types of payment can I use?
We accept all major credit cards and also offer checkout through PayPal.
How can I pick up my order?
When you go to check out, select "pick up" as your delivery method. All orders are processed during our business hours (Monday - Friday). Orders are ready for pick up in 24 hours or less during the business week. Once order is ready for pick up, you will receive an email from us with instructions where to pick up at our facility.
When can I pick up my order?
All orders can be picked up during our pick up hours which are Monday - Friday 8 a.m. - 4:30 p.m. (MT). Hours may vary on holidays.
MANAGING MY ACCOUNT
How do I make an account?
To make an account, enter your first, last name, email and create a password. By creating an account, it allows the website to remember you when returning. NO SUBSCRIPTION.
How do I reset my password associated with my account?
To change your password, click on login. From the login password screen, click on "Forgot your password" option. The "Reset Password" screen will allow you to put in your email address. Click "Submit" to send the password reset email.
Can I cancel an order that is marked as 'Order Processed' or 'Shipped'?
Unfortunately, once an order has been processed and shipped it cannot be canceled or changed.
SHIPPING & DELIVERY
Where do you ship to?
We ship NATIONWIDE!
Simple Bites Meals now ships via FedEx throughout the United States for a flat $40 shipping fee.
For our Idaho customers who live outside our 15-mile local delivery radius, we ship via UPS.
Whether you're across Idaho or across the country, we're making it easier to enjoy Simple Bites Meals wherever you call home!
How do I track my delivery?
Once your order ships, you'll receive an email confirmation with a tracking number.
You can use that number to follow your shipment through FedEx or UPS, depending on your delivery location.
When will my delivery arrive?
In 1 or 2 business days after receiving your shipment confirmation.
Will my food stay fresh in transit?
Yes, we have packed your box with gel packs and insulated liners.
What delivery days are there in my area?
We ship Monday-Wednesday with a 2 day transit window.
What if I'm not around during delivery?
Our packages are packed with gel packs and insulated liners. Please unpack as soon as you arrive home and place in the refrigerator.
What should I do if my delivery is late?
You will be notified via email when your order is shipped with a tracking number that you can monitor. If your delivery arrives a day later than expected and you have concerns about freshness, please contact us .